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Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation

Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Services marketing quarterly 32 (2011) 1, pp. 17-31

Persistent link: https://www.econbiz.de/10008902032

Testing a branch performance model in a New Zealand bank

Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: The journal of services marketing 24 (2010) 5, pp. 369-377

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Relative effects of leadership and technology on bank employees' job outcomes

Yavas, Ugur; Jha, Subhash; Babakus, Emin - In: Services marketing quarterly 36 (2015) 2, pp. 173-187

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Affectivity and organizational politics as antecedents of burnout among frontline hotel employees

Karatepe, Osman M.; Babakus, Emin; Yavas, Ugur - In: International journal of hospitality management 31 (2012) 1, pp. 66-75

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Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?

Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: The international journal of bank marketing : IJBM 31 (2013) 1, pp. 56-70

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Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit

Sengupta, Aditi Sarkar; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903

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Job demands, resources, burnout, and coping mechanism relationships

Yavas, Ugur; Babakus, Emin - In: Services marketing quarterly 32 (2011) 3, pp. 199-209

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Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism review : the official journal of the AIEST 65 (2010) 3, pp. 70-83

Persistent link: https://www.econbiz.de/10009237104

Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees' performance?

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 2, pp. 148-159

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Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism Review 65 (2010) 3, pp. 70-83

Purpose – The purpose of this paper is to examine the relative efficacies of a set of organizational support mechanisms and personality traits in predicting frontline employees' service recovery and job performances. Design/methodology/approach – Data were gathered through...

Persistent link: https://www.econbiz.de/10015034017