This paper examines the concept of service quality in private banking theoretically and empirically and identifies … factors which contribute to service quality. A multidimensional and hierarchical model is developed based on the work of Rust … and Oliver (in Service Quality, pp. 1–20, 1994) and Brady and Cronin (in J. Mark. 65(3):34–49, 2001). The model is then …

competitiveness of the retail banking services including service quality, financial capacity, risk management, organizational culture …, and social responsibility. The findings indicate that financial capacity has biggest effect and service quality has … positively to the competitiveness of the retail banking services including service quality, financial capacity, risk management …

Service is created when it's marketed, and this is why we try to measure “service quality” through “marketing mix …”. This paper analyzes the Egyptian banking performance, and measures the effect of the marketing mix on service quality and … the effect of service quality on performance indicators. Banking performance is measured, using Return On Assets (ROA) and …

This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior … of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. A total … carried out to uncover the key dimensions of Indonesian Islamic banking service quality. Next, we use central tendency …

expectations with the help of Factor Analysis and Mann - Whitney U-Test. The findings of the study indicate that service quality is … service quality. After analysis the findings of the study also suggest intrinsic and extrinsic cues of consumers from various …

significant differences among three types of answers. Service quality was measured by using an existing scale from the literature …

, performance expectancy, social influence, and trust. Implications & Recommendations: Therefore, banks have to enhance the quality …