order to find out if there are deviations in consumer trust in banks at the organisational level, and at a service level …

relationship with the bank financing them. The analysis addresses the banking industry and quantifies the extent to which a … decision to develop a relationship is influenced by satisfaction, trust and by two different kinds of values, namely, monadic … constructs on the intention to develop the relationship. Findings – The results show that satisfaction and trust do not exert a …

strengths of this relationship would be beneficial as a global competitive tool. Although significant studies had been done … accomplished research to determine whether Malaysian local bank customers’ perceptions of service quality and its dimensions relate … responses from four local banks in Malaysia, corroborated together with previous scholars’ findings. Several analyses were …

Purpose – The purpose of this paper is to determine the selection criteria for Islamic banks employed by customers in a … dual banking system, as in the case of Pakistan, and to know the overall satisfaction of the customers with Islamic banks … analysis in SPSS. Data are gathered from 200 customers of full-fledged Islamic banks in Pakistan, i.e. Meezan bank, Bank Islami …

differences between customers of local and national US banks in their evaluation of the relative importance of bank service … charges and overall confidence in the bank. Compared to national banks, local banks were evaluated more positively by … customers in areas such as extra services offered by the bank, image of the bank, and convenience of the bank. Originality …