Consider a single-server service system with uncertain quality level (which is assumed to be binary). Both the server and the customers know the distribution of quality levels and are engaged in the following two-stage game. In the first stage, the server commits to a strategy (possibly mixed)...

Ticket queues arise often in public and private sector operations. The service providers in ticket queues have limited information on customer abandonments because abandonment time data is interval censored. The censored nature of data poses challenges in modeling and analysis of abandonments...