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Behinderte
Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Service quality
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Beziehungsmarketing
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People with disabilities
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Retail trade
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Service
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Service industry
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Rosenbaum, Mark
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Seger-Guttmann, Tali
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Baniya, Rojan
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Giraldo, Mario
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International journal of retail & distribution management
1
The journal of services marketing
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ECONIS (ZBW)
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Commentary: vulnerable consumers in service settings
Rosenbaum, Mark
;
Seger-Guttmann, Tali
;
Giraldo, Mario
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 309-312
Persistent link: https://www.econbiz.de/10011742682
Saved in:
2
Customer responses towards disabled frontline employees
Rosenbaum, Mark
;
Baniya, Rojan
;
Seger-Guttmann, Tali
- In:
International journal of retail & distribution management
45
(
2017
)
4
,
pp. 385-403
Persistent link: https://www.econbiz.de/10011640147
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