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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Revenue management
13
Revenue-Management
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Consumer behaviour
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Konsumentenverhalten
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Hotel industry
10
Hotellerie
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Preismanagement
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Customer satisfaction
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Kundenzufriedenheit
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revenue management
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USA
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United States
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Dienstleistungsqualität
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Gastronomie
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price
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Beziehungsmarketing
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Brand
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Complaint management
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Hotel, Restaurant, and Institutional Management
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Markenartikel
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Preis
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Price
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Relationship marketing
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Restaurants
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Willingness to pay
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Zahlungsbereitschaftsanalyse
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consumer reviews
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hotels
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user-generated content
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Betriebsgröße
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Booking intentions
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Noone, Breffni M.
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Lee, Chung Hun
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The journal of services marketing
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ECONIS (ZBW)
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Overcompensating for severe service failure : perceived fairness and effect on negative word-of-mouth intent
Noone, Breffni M.
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 342-351
Persistent link: https://www.econbiz.de/10009629143
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Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
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