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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Turkey
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Börsengang
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Firm performance
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Initial public offering
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Consumer behaviour
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Customer satisfaction
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Cengiz, Ekrem
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Er, Bünyamin
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Kurtaran, Ahmet
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Banks and bank systems : international research journal
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ECONIS (ZBW)
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The effects of failure recovery strategies on customer behaviours via complainants' perceptions of justice dimensions in banks
Cengiz, Ekrem
;
Er, Bünyamin
;
Kurtaran, Ahmet
- In:
Banks and bank systems : international research journal
2
(
2007
)
3
,
pp. 173-188
Persistent link: https://www.econbiz.de/10003867839
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