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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
gestion des réclamations
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Beziehungsmarketing
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Relationship marketing
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boycott
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communication de crise
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Corporate Governance
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Corporate Social Responsibility
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théorie de la justice
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Consumer behaviour
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complaint management
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concert
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customer relationship management
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déni
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gestion de la relation client
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humour
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image -parrainage
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placement
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placement interactif
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renforcement
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responsabilité
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services
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theory of justice
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Sabadie, William
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Béal, Mathieu
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Marketing letters : a journal of research in marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
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Relationship quality matters : how restaurant businesses can optimize complaint management
Meyer-Waarden, Lars
;
Sabadie, William
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013555019
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