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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Regulatory focus
229
Consumer behaviour
101
Konsumentenverhalten
100
regulatory focus
98
Regulation
38
Regulierung
38
Personality psychology
34
Persönlichkeitspsychologie
34
Work motivation
30
Motivation
29
Leistungsmotivation
28
Arbeitsverhalten
27
Work behaviour
27
Emotion
26
Führungskräfte
26
Managers
26
Advertising effects
22
Customer satisfaction
22
Kundenzufriedenheit
22
Werbewirkung
22
Organizational behaviour
21
Führungsstil
20
Justice
20
Leadership style
20
Verhalten in Organisationen
20
Experiment
19
Gerechtigkeit
19
Dienstleistungsqualität
18
Job satisfaction
18
Regulatory fit
18
Service quality
18
Advertising
17
Arbeitszufriedenheit
16
Werbung
16
Beziehungsmarketing
15
Informational justice
15
Relationship marketing
15
Employee retention
14
Mitarbeiterbindung
14
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Article
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English
13
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Al Alawi, Alamir
1
Al-Romeedy, Bassam Samir
1
Badawi, Badawi
1
Dibb, Sally
1
Elbaz, Ahmed Mohamed
1
Fang, Shujie
1
Griffis, Stanley E.
1
Hartati, Wiwi
1
Jayawardhena, Chanaka
1
Jones, Angela L.
1
Jung, Na Young
1
Kamble, Aakash Ashok
1
Khan, Muhammad Ishfaq
1
Li, Yaoqi
1
Liu, Hongfei
1
Mekawy, Moustafa
1
Miller, Jason
1
Muslichah, Istyakara
1
Prashar, Sanjeev
1
Proença, João F.
1
Quach, Sara
1
Radu, Alexandru
1
Ranaweera, Chatura
1
Riaz, Zeeshan
1
Salagrama, Ramakrishna
1
Sarkar, Abhigyan
1
Sarkar, Juhi Gahlot
1
Sembada, Agung
1
Seock, Yoo-Kyoung
1
Soares, Raquel Reis
1
Soliman, Mohammad
1
Sreejesh, S.
1
Surachartkumtonkun, Jiraporn
1
Tata, Sai Vijay
1
Thaichon, Park
1
Tojib, Dewi
1
Tsarenko, Yelena
1
Voorhees, Clay M.
1
Walvekar, Shubhangi
1
Weaven, Scott
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Asia Pacific journal of marketing and logistics
2
International journal of business information systems : IJBIS
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of emerging markets
1
International journal of hospitality management
1
International journal of physical distribution and logistics management
1
Inventi impact: service sector
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Tourism management : research, policies, practice
1
Tourism review
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ECONIS (ZBW)
13
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1
Can beauty save service failures? : the role of recovery employees' physical attractiveness in the tourism industry
Li, Yaoqi
;
Zhang, Chun
;
Fang, Shujie
- In:
Journal of business research : JBR
141
(
2022
),
pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
Saved in:
2
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
3
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
4
Impact of service failure severity and agreeableness on consumer switchover intention : mediating role of consumer forgiveness
Riaz, Zeeshan
;
Khan, Muhammad Ishfaq
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 420-434
Persistent link: https://www.econbiz.de/10011583333
Saved in:
5
The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung
;
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
Saved in:
6
Does service failure context matter? : customers' response to service recovery
Soares, Raquel Reis
;
Proença, João F.
- In:
Inventi impact: service sector
(
2016
)
2
,
pp. 102-112
Persistent link: https://www.econbiz.de/10011593585
Saved in:
7
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Saved in:
8
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
9
Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
Saved in:
10
Examining the influence of forgiveness and its antecedents on consumer behavior : the moderating role of service failure severity
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
International journal of emerging markets
18
(
2023
)
10
,
pp. 3973-3994
Persistent link: https://www.econbiz.de/10014455163
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