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~subject:"Betriebliche Kennzahl"
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Betriebliche Kennzahl
Customer value
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Kundenwert
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Customer satisfaction
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profitability
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structural equation models
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1993-2000
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Arbeitsethik
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Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
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