Narrow search
Showing 1 - 3 of 3
Cover Image
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven; Wittkowski, Kristina; Handrich, Matthias - In: Journal of the Academy of Marketing Science 43 (2015) 3, pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Cover Image
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Cover Image
Wenn der Kunde mehr ist als Käufer und Nutzer : Motive kollaborativer Wertschöpfungsprozesse
Möller, Sabine; Fassnacht, Martin; Heider, Raphael - In: Kundenintegration : Forum Dienstleistungsmanagement, (pp. 263-280). 2009
Persistent link: https://www.econbiz.de/10003808722