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Enhancing value for Chinese shoppers : the contribution of store and customer characteristics
Wong, Amy; Dean, Alison - In: Journal of retailing and consumer services 16 (2009) 2, pp. 123-134
Persistent link: https://www.econbiz.de/10003837510
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Using service logic to redefine exchange in terms of customer and supplier participation
Pires, Guilherme D.; Dean, Alison; Rehman, Muqqadas - In: Journal of business research : JBR 68 (2015) 5, pp. 952-932
Persistent link: https://www.econbiz.de/10010516678
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Enhancing service-for-service benefits : potential opportunity or pipe dream?
Dean, Alison; Alhothali, Ghada Talat - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 187-212
Persistent link: https://www.econbiz.de/10011602747