The importance of the software industry today is increasing because of its dispersive effects on the development of other industries. In this context, the software industry value chain analysis is a useful methodological approach that allows better understanding of software industry potentials...

In operations and service management generating revenues is as important as reducing costs. Although logistics customer service is an important measure for executives, little research has been conducted to quantify the extent to which improvements of service levels contribute to a company's...

Background: Logistics service outsourcing in recent years has influenced the evolution of third-party logistics (3PL) providers across the globe. The study explored the evolving services of 3PLs and relational factors that influence the relationship with their customers. Methods: Qualitative...