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Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

Persistent link: https://www.econbiz.de/10010426047

Recovering service failure through resource integration

Xu, Yingzi; Tronvoll, Bård; Edvardsson, Bo - In: The service industries journal 34 (2014) 16, pp. 1253-1271

Persistent link: https://www.econbiz.de/10010492121

Institutional logics matter when coordinating resource integration

Edvardsson, Bo; Kleinaltenkamp, Michael; Tronvoll, Bård; … - In: Marketing theory 14 (2014) 3, pp. 291-309

Persistent link: https://www.econbiz.de/10010461912

Expanding understanding of service exchange and value co-creation : a social construction approach

Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 327-339

Persistent link: https://www.econbiz.de/10009124103

How do actors coordinate for value creation? : a signaling and screening perspective on resource integration

Dehling, Sebastian; Edvardsson, Bo; Tronvoll, Bård - In: The journal of services marketing 36 (2022) 9, pp. 18-26

Persistent link: https://www.econbiz.de/10013542861

Strategic brand management : archetypes for managing brands through paradoxes

Högström, Claes; Gustafsson, Anders; Tronvoll, Bård - In: Journal of business research : JBR 68 (2015) 2, pp. 391-404

Persistent link: https://www.econbiz.de/10010472558

Archetypes of Service Innovation : Implications for Value Cocreation

Helkkula, Anu - 2018

Service innovation is a key source of competitive differentiation across firms and markets. Despite growing attention from practitioners and academics alike, systematic scholarly inquiry into service innovation's diverse theoretical foundations has to date been limited. This article explores...

Persistent link: https://www.econbiz.de/10012931152

Archetypes of service innovation : implications for value cocreation

Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård - In: Journal of service research : JSR 21 (2018) 3, pp. 284-301

Persistent link: https://www.econbiz.de/10011916505

A4A relationships

Polese, Francesco; Pels, Jaqueline; Tronvoll, Bård; … - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 1040-1056

Persistent link: https://www.econbiz.de/10011797949

Degree of service-oriented in the pulp and paper industry

Davidsson, Nina; Edvardsson, Bo; Gustafsson, Anders; … - In: International journal of services technology and management 11 (2009) 1, pp. 24-41

Persistent link: https://www.econbiz.de/10003848962