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"This book discusses the importance of understanding and implementing customer knowledge management and customer relationship management into everyday business workflows and highlighting the changes that the Internet and social media have brought to consumer behavior"--
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Introduction -- Brand identity and brand image -- Brand associations -- Brand personality -- Brand authenticity … -- Perceived brand differentiation -- Attitudes toward the brand -- Experiential consumption with brands -- Consumers' emotions … toward the brand -- Attachment to the brand -- Consumer-brand relationships -- Brand equity -- Brand orientation -- Consumer …
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Grundlagen des CRM -- CRM — Grundlagen, Ziele und Konzepte -- Aufbau und Funktionalitäten von CRM-Systemen -- IT-Unterstützung Durch Customer Relationship Management-Systeme am Beispiel von mySAP CRM -- Die Bedeutung des Beziehungsmarketing für den Unternehmenserfolg -- Mit Mass...
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