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Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita; Bhattacharya, Saurabh; Gupta, Suraksha - In: Journal of business research : JBR 165 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
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Antezedenzien und Konsequenzen des Regret : Grundlagen - Messung - Implikationen
Seilheimer, Christian - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001561560
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Bindungs- und Bewältigungsreaktionen von Konsumenten nach dem Ende von Markenbeziehungen : eine Studie am Beispiel von High-Involvementgütern
Knaevelsrud, Anne Berit - 2012 - 1. Aufl.
Persistent link: https://www.econbiz.de/10013444814
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Kundenbindung aus Kundensicht : Konzeptualisierung - Operationalisierung - Verhaltenswirksamkeit
Eggert, Andreas - 1999
Persistent link: https://www.econbiz.de/10001408547
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The long and the short of eCommerce intentions : examining the distinguishing effect of time orientation between behavioral intentions and behavioral goals
Campbell, Damon E.; Parboteeah, D. Veena - In: Review of business information systems 18 (2014) 1, pp. 1-13
Persistent link: https://www.econbiz.de/10010373691
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Dissolution of franchise relationships: Intention, behavior, and the role of uncertainty
Jindal, Rupinder P.; Sivadas, Eugene; Kang, Bohyeon - In: Industrial marketing management : the international … 92 (2021), pp. 140-153
Persistent link: https://www.econbiz.de/10012490960
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Online consumer trust research and Maslow's hierarchy of needs
Bauman, Antonina A. - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 315-331
Persistent link: https://www.econbiz.de/10011989783
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Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh; Pinto, Diego Costa; Cruz-Jesus, Frederico; … - In: Journal of business research : JBR 151 (2022), pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
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An experimental study of how missing employee empathy in failed service interactions affects empathetic customers' ewom-giving behaviour
Abend, Neele Inken; Juan Vigaray, María D. de; … - In: Administrative Sciences : open access journal 13 (2023) 5, pp. 1-19
Empathy as an influencing factor of consumer behaviour has mostly been analysed from an empathetic employee … electronic-worth-of-mouth (eWoM)-giving behaviour. The eWoM phenomenon in the context of online purchases is well researched, but …-giving behaviour after failed service interactions and (b) the mediating role of negative emotions. The results show that in service …
Persistent link: https://www.econbiz.de/10014318720