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The influence of loyalty index score on consumer credit profit ability
Prihartono, Aditya Galih; Ujang Sumarwan; Achsani, Noer Azam - In: Asia Pacific journal of finance and banking research 6 (2012) 6, pp. 14-25
Persistent link: https://www.econbiz.de/10009684080
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Consumer Credit : Learning Your Customer's Default Risk from What (S)He Buys
Vissing-Jorgensen, Annette - 2012
Using a novel panel data set covering half a million customers of a large Mexican retail chain I study determinants of consumer credit default. I document that information about which products a customer buys provides substantial information about potential default losses on a given loan....
Persistent link: https://www.econbiz.de/10013109076
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Consumer Credit : Learning Your Customer's Default Risk from What (S)He Buys
Vissing-Jorgensen, Annette - 2010
Using a novel panel data set for half a million customers of a large Mexican retail chain I study determinants of consumer credit default. I document that information about which products a customer buys provides substantial information about potential default losses on a given loan. Differences...
Persistent link: https://www.econbiz.de/10013146811
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Delight and the grateful customer : beyond joy and surprise
Ball, Joan; Barnes, Donald C. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
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The psychology of customer experience
Margalit, Liraz - In: Digitized : industry transformation and disruption …, (pp. 87-98). 2019
Persistent link: https://www.econbiz.de/10012116802
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Die menschliche Entscheidung unter besonderer Berücksichtigung der Verbraucherentscheidung
Schwarz, Heinrich - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002071252
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Essays in empirical personal finance : the impact of experiences and sentiment on individual financial decision making
Pirschel, Jenny - 2017
Persistent link: https://www.econbiz.de/10011875890
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Das Doppelstockmodell vor dem Hintergrund weiterer Absatzfinanzierungsinstrumente und -optionen
Herzog, Henning - 2000 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001520274
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Loyalty, quality and satisfaction in FMCG retail market does loyalty in retailing exist?
Nessim, Kattysamir; Thurn, Emmie; Gustafsson, David; … - In: Inventi impact: retailing & consumer services (2015) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
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Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 128-146
Persistent link: https://www.econbiz.de/10011617865