//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of service system d...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Consumer behaviour
15
Dienstleistungsqualität
12
Konsumentenverhalten
12
Service quality
12
USA
12
United States
12
Theorie
8
Theory
8
Hospital
7
Krankenhaus
7
Services
6
Customer satisfaction
5
Dienstleistungssektor
5
Gastgewerbe
5
Hospitality industry
5
Innovation
5
Kundenzufriedenheit
5
Relationship marketing
5
Service industry
5
Business services
4
Cognition
4
Dienstleistungsmanagement
4
Health care
4
Hotel industry
4
Hotellerie
4
Kognition
4
Marketing
4
Service management
4
Service operations
4
Services management
4
Social network
4
Soziales Netzwerk
4
Unternehmensdienstleistung
4
Customer experience
3
Customer service
3
Dienstleistung
3
Discrete choice
3
Diskrete Entscheidung
3
Firm performance
3
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Aufsatz im Buch
1
Book section
1
Language
All
English
5
Author
All
Verma, Rohit
4
Han, Spring H.
2
Danaher, Tracey S.
1
Edvardsson, Bo
1
Gallan, Andrew S.
1
Hu, Han-fen
1
Hu, Kejia
1
Hu, Paul Jen-Hwa
1
Kong, Lu
1
Lee, Jungwoo
1
Lervik-Olsen, Line
1
McColl-Kennedy, Janet R.
1
Orsingher, Chiara
1
Wang, Eric T. G.
1
Zhang, Jie
1
more ...
less ...
Published in...
All
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of business research : JBR
1
Manufacturing & service operations management : M & SOM
1
Research handbook on services management
1
Tourism management perspectives : TMP
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examining the role of information technology in cultivating firms' dynamic marketing capabilities
Wang, Eric T. G.
;
Hu, Han-fen
;
Hu, Paul Jen-Hwa
- In:
Information & management : the internat. journal of …
50
(
2013
)
6
,
pp. 336-343
Persistent link: https://www.econbiz.de/10009775415
Saved in:
2
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
3
Mobile technology adoption among hotels : Managerial issues and opportunities
Han, Spring H.
;
Lee, Jungwoo
;
Edvardsson, Bo
;
Verma, Rohit
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012591895
Saved in:
4
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
5
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->