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Beziehungsmarketing
Consumer behaviour
15
Dienstleistungsqualität
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Service quality
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USA
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United States
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Dienstleistungssektor
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Kundenzufriedenheit
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Relationship marketing
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Dienstleistungsmanagement
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Hotel industry
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Hotellerie
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Services management
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Soziales Netzwerk
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Unternehmensdienstleistung
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Customer experience
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Customer service
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Dienstleistung
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Verma, Rohit
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Han, Spring H.
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Danaher, Tracey S.
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Edvardsson, Bo
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Hu, Han-fen
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Hu, Kejia
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Hu, Paul Jen-Hwa
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Lervik-Olsen, Line
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of business research : JBR
1
Manufacturing & service operations management : M & SOM
1
Research handbook on services management
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
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Examining the role of information technology in cultivating firms' dynamic marketing capabilities
Wang, Eric T. G.
;
Hu, Han-fen
;
Hu, Paul Jen-Hwa
- In:
Information & management : the internat. journal of …
50
(
2013
)
6
,
pp. 336-343
Persistent link: https://www.econbiz.de/10009775415
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2
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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3
Mobile technology adoption among hotels : Managerial issues and opportunities
Han, Spring H.
;
Lee, Jungwoo
;
Edvardsson, Bo
;
Verma, Rohit
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012591895
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4
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
5
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
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