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Beziehungsmarketing
Serbia
4
Serbien
4
Customer satisfaction
3
Kundenzufriedenheit
3
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
customer satisfaction
2
relationship marketing
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Benchmarking
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Dienstleistungsqualität
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Lieferantenmanagement
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Measurement
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Messung
1
Public relations
1
QMS
1
Service quality
1
Supplier relationship management
1
TQM
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business excellence
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cybernetic model
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model
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quality management
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Cockalo, Dragan
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Djordjevic, Dejan
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Sajfert, Zvonko
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International journal of services technology and management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
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2
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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