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Big data augments emotional labour and organisational outcomes
Chen, Jing - In: The marketing review 20 (2020) 1/2, pp. 63-72
Persistent link: https://www.econbiz.de/10012299469
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The impact of customer returns in a supply chain with a common retailer
Yang, Hui; Chen, Jing; Chen, Xu; Chen, Bintong - In: European journal of operational research : EJOR 256 (2017) 1, pp. 139-150
Persistent link: https://www.econbiz.de/10011611195
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Supply chain coordination with customer returns and retailer's store brand product
Li, Wei; Chen, Jing; Chen, Bintong - In: International journal of production economics 203 (2018), pp. 69-82
Persistent link: https://www.econbiz.de/10011900244
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Competing with customer returns policies
Chen, Jing; Chen, Bintong - In: International journal of production research 54 (2016) 7/8, pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10009503680
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Superstar effects in a platform-based local market : the role of customer usage of online-to-offline platforms and spatial agglomeration
Chen, Jing; Xing, Wan; Yang, Jing - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10014334213
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Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
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Managing customer returns strategy with the option of selling returned products
Xing, Wan; Li, Dan; Chen, Jing; Lei, Yongqin - In: International journal of production economics 230 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
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Buy now or later? : new or remanufactured? : how to attract strategic customers
Liu, Zhuojun; Zhang, Michael; Chen, Jing; Diallo, Claver - In: Transportation research / E : an international journal 172 (2023), pp. 1-24
Persistent link: https://www.econbiz.de/10014302049
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Customer influence on frontline employee work engagement
Yoo, Jaewon; Chen, Jing; Frankwick, Gary L. - In: International journal of bank marketing 41 (2023) 6, pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201