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Content Management zur Realisierung von Customer Knowledge Performance : Konzeption und Umsetzung bei einem Finanzdienstleister
Büren, Adrian; Kolbe, Lutz; Brenner, Walter - 2003
Persistent link: https://www.econbiz.de/10001793731
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Customer Knowledge Management: Wissen für, von und über Kunden erfolgreich einsetzen
Dous, Malte; Salomann, Harald; Kolbe, Lutz; Brenner, Walter - In: Wissensmanagement in Vertrieb, Handel und …, (pp. 115-134). 2006
Persistent link: https://www.econbiz.de/10003374375
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Strategy aligned process selection for mobile customer services
Schierholz, Ragnar; Kolbe, Lutz; Brenner, Walter - In: Global mobile commerce : strategies, implementation, …, (pp. 88-110). 2008
Persistent link: https://www.econbiz.de/10003555642
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Self-service revisited : how to balance high-tech and high-touch in customer relationships
Salomann, Harald; Dous, Malte; Kolbe, Lutz; Brenner, Walter - In: European management journal 25 (2007) 4, pp. 310-319
Persistent link: https://www.econbiz.de/10003541514
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Mobilizing customer relationship management : a journey from strategy to system design
Schierholz, Ragnar; Kolbe, Lutz; Brenner, Walter - In: Business process management journal 13 (2007) 6, pp. 830-852
Persistent link: https://www.econbiz.de/10003752570
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Cloud computing adoption : an empirical study of customer preferences among start-up companies
Repschlaeger, Jonas; Erek, Koray; Zarnekow, Rüdiger - In: Electronic markets : the international journal on … 23 (2013) 2, pp. 115-148
Persistent link: https://www.econbiz.de/10009750449
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Loyalität als Determinante des Benutzerverhaltens in sozialen Netzwerkdiensten
Pannicke, Danny; Erek, Koray; Zarnekow, Rüdiger - In: Virtual enterprises, communities & social networks : …, (pp. 185-197). 2011
Persistent link: https://www.econbiz.de/10009519832