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The influence of attitude, customer loyalty, and past experiences on students' complaining behaviour : the moderating role of gender
Ting, Poh-Poh; Winnie Poh Ming Wong; Chin, Chee Hua - In: International journal of business innovation and … 22 (2020) 1, pp. 87-105
Persistent link: https://www.econbiz.de/10012226678
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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Customer satisfaction, switching intentions, perceived switching costs, and perceived alternative attractiveness in Bangladesh mobile telecommunications market
Mannan, Mahafuz; Mohiuddin, Md. Fazla; Chowdhury, Nusrat; … - In: South Asian journal of business studies 6 (2017) 2, pp. 142-160
Persistent link: https://www.econbiz.de/10011747772
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How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan; Rokonuzzaman, Md; Prybutok, Gayle; … - In: Journal of retailing and consumer services 42 (2018), pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
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The link between customer satisfaction and loyalty : the moderating role of customer characteristics
Schirmer, Nadine Andrea; Ringle, Christian M.; … - In: Journal of strategic marketing 26 (2018) 4, pp. 298-317
Persistent link: https://www.econbiz.de/10011903301
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Enhancing loyalty : when improving consumer satisfaction and delight matters
Ahrholdt, Dennis C.; Gudergan, Siegfried; Ringle, … - In: Journal of business research : JBR 94 (2019), pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
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Lonely consumers and their friend the retail salesperso
Rippé, Cindy B.; Smith, Brent; Dubinsky, Alan J. - In: Journal of business research : JBR 92 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011925320
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A two-stage approach for a reflective-formative hierarchical latent variable model for measuring customer loyalty : special case of Indian e-customers
Paul, Thomas John; Jacob, Jayanth - In: International journal of electronic marketing and … 9 (2018) 3, pp. 230-253
Persistent link: https://www.econbiz.de/10011925506
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The role of social support on relationship quality and social commerce
Hajli, M. Nick - In: Technological forecasting & social change : an … 87 (2014), pp. 17-27
Persistent link: https://www.econbiz.de/10010480463
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Is technology truly improving the customer experience? : analysing the intention to use open banking in Indonesia
Iman, Nofie; Nugroho, Sahid Susilo; Junarsin, Eddy; … - In: International journal of bank marketing 41 (2023) 7, pp. 1521-1549
Persistent link: https://www.econbiz.de/10014470534