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Modelling a CRM Markov chain process using system dynamics
Ip, Wai Cheung; Chen, Bocheng; Lau, Henry C. W.; Choy, … - In: International journal of value chain management : IJVCM 2 (2008) 4, pp. 420-435
Persistent link: https://www.econbiz.de/10003767409
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A case study on multimedia e-tailing services : can watermarks help build customer relationship?
Wu, C. H.; Ip, W. H.; Chan, C. Y.; Zheng, Y.; Lu, Z. M. - In: International journal of services technology and management 14 (2010) 1, pp. 58-76
Persistent link: https://www.econbiz.de/10003978023
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Intelligent e-vendor relationship management for enhancing global B2C e-commerce ecosystems
Lam, H. Y.; Tsang, Y. P.; Wu, C. H.; Chan, Ching Yuen - In: Journal of global information management 29 (2021) 3, pp. 1-25
Persistent link: https://www.econbiz.de/10012508163
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Optimizing customer's selection for configurable product in B2C e-commerce application
Luo, Xinggang; Tu, Yiliu; Tang, Jiafu; Kwong, C. K. - In: Computers in industry : an international journal 59 (2008) 8, pp. 767-776
Persistent link: https://www.econbiz.de/10003769224
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The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
Kwong, Chee Kueng; Abu Bakar bin Abdul Hamid; Yuhanis … - In: International journal of business excellence : IJBEX 30 (2023) 1, pp. 17-52
Persistent link: https://www.econbiz.de/10014294212