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The contribution of client embeddedness to an employee's employment experience
Treuren, Gerrit J. M.; Halvorsen, Beni - In: International journal of manpower 37 (2016) 6, pp. 989-1003
Persistent link: https://www.econbiz.de/10011624720
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A structural equation modelling evaluation of antecedents and interconnections of call centre agents' intention to quit
Iwu, Chux Gervase; Opute, Abdullah Promise; … - In: Journal of risk and financial management : JRFM 14 (2021) 4, pp. 1-21
the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for … management, job satisfaction, and employees' intention to quit. Additionally, the mediating influence of job satisfaction on the … significant relationships between knowledge management, customer orientation, and job satisfaction and the dependent variable …
Persistent link: https://www.econbiz.de/10012522259
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Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne; Svensson, Göran; Mysen, Tore; … - In: International journal of business excellence 7 (2014) 1, pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
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Measuring exercise involvement among fitness centers' members : is it related with their satisfaction?
Tsitskari, Efi; Quick, Shayne; Tsakiraki, Anastasia - In: Services marketing quarterly 35 (2014) 4, pp. 372-389
Persistent link: https://www.econbiz.de/10010465653
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A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison
Rindell, Anne; Mysen, Tore; Svensson, Göran; … - In: International journal of procurement management 6 (2013) 4, pp. 424-443
Persistent link: https://www.econbiz.de/10010207623
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An examination of the relationship between co-creation and well-being : an application in the case of tourism
Dekhili, Sihem; Hallem, Yousra - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 33-47
Persistent link: https://www.econbiz.de/10012289256
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Nonprofit brand heritage : its ability to influence volunteer retention, engagement, and satisfaction
Curran, Ross; Teheri, Babak; MacIntosh, Robert; … - In: Nonprofit and voluntary sector quarterly 45 (2016) 6, pp. 1234-1257
Persistent link: https://www.econbiz.de/10011628391
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Building satisfaction and loyalty during a musical benefit event : a consumer-based approach
Albouy, Jeanne; Galan, Jean-Philippe; Maubisson, Laurent - In: Nonprofit and voluntary sector quarterly : journal of … 48 (2019) 6, pp. 1250-1271
Persistent link: https://www.econbiz.de/10012121915
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Place satisfaction, place attachment and sense of community in neighborhoods : a case study on Trabzon, Turkey
Özkan, Doruk Görkem; Özkan, Sinem Dedeoğlu; Akyol, Duygu - In: Management research and practice : MRP 11 (2019) 3, pp. 31-40
Persistent link: https://www.econbiz.de/10012215984
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Does making less effort entail satisfaction? : a large empirical study on client relationship services
Ardelet, Caroline; Benavent, Christophe - In: International journal of market research 65 (2023) 1, pp. 83-99
Persistent link: https://www.econbiz.de/10014233821