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Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
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Using work design to motivate customer-oriented behaviors
Rayburn, Steven W.; Gilliam, David A. - In: The service industries journal 36 (2016) 7/8, pp. 339-355
Persistent link: https://www.econbiz.de/10011564148
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Building committed online shoppers through shopping goals and switching cost
Izogo, Ernest Emeka; Jayawardhena, Chanaka - In: Journal of marketing analytics : JMA 7 (2019) 3, pp. 127-140
Persistent link: https://www.econbiz.de/10012113473
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The role of gamification in enhancing intrinsic motivation to use a loyalty program
Kim, Kyongseok; Ahn, Sun Joo - In: Journal of interactive marketing : a quarterly … 40 (2017), pp. 41-51
Persistent link: https://www.econbiz.de/10011777306
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The effect of social networking sites’ activities on customers’ well-being
Lee, Seonjeong - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 7, pp. 1086-1105
Persistent link: https://www.econbiz.de/10011922301
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Customers' motives to co-create in smart services interactions
Roy, Sanjit; Gaganpreet Singh; Hatton, Corey; Dey, Bidit; … - In: Electronic commerce research 23 (2023) 3, pp. 1367-1400
Persistent link: https://www.econbiz.de/10014383015
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Effects of firm presence in customer-owned touch points : a self-determination perspective
Yakhlef, Ali; Nordin, Fredrik - In: Journal of business research : JBR 130 (2021), pp. 473-481
Persistent link: https://www.econbiz.de/10012544861
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How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien; Hsu, Ya-Ti; Cheng, Yi-Sung; Kuo, Nien-Te - In: Total quality management & business excellence 32 (2021) 12, pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
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Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng; Zhang, Shengliang; Li, Xiaodong; Chen, Yuan - In: Service business 14 (2020) 2, pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
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The mechanism and boundary conditions of the relationship between customer incivility and service quality
Lin, Cheng-Chen; Lai, Fong-Yi - In: Journal of management & organization : JMO 26 (2020) 2, pp. 201-218
Persistent link: https://www.econbiz.de/10012195995