Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng Teng, Shengliang Zhang, Xiaodong Li, Yuan Chen
| Year of publication: |
2020
|
|---|---|
| Authors: | Teng, Teng ; Zhang, Shengliang ; Li, Xiaodong ; Chen, Yuan |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 14.2020, 2, p. 217-240
|
| Subject: | Customer compliance | Fuzzy requests | Self-determination theory | Service encounters | Autonomous motivation | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Motivation | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-020-00414-9 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012304231