Conceptually, customer relationship value depends on customer perceptions of the cost of switching to another supplier. Empirical tests of switching cost effects have been hampered because traditional performance measurement systems and customer satisfaction scores do not reflect switching cost...

Customer concentration increases supplier firms’ operational and financial risks. We posit that, for supplier firms sharing a common auditor with their major customer, creditors would perceive that the financial statements of the suppliers better reflect the inherent uncertainties and...

We offer a simple economic model of repeated barter to explore current economic exchange in Russia: individuals trade with each other in a dynamic environment where the threat of dissolving the relationship constrains the incentives to cheat. We show how the value of future interactions affects...