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Mitigating customer bias in intergroup service encounters
Brach, Simon - 2014
Persistent link: https://www.econbiz.de/10010423116
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Kundenzufriedenheit durch Servicequalität : Konzeption, Messung, Umsetzung
Rapp, Reinhold - 1995
Persistent link: https://www.econbiz.de/10000913476
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Profitability of SST options: efficiency gains through the implementation of self-service technologies
Schröder, Thomas F. (contributor) - 2007
Persistent link: https://www.econbiz.de/10003717552
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Nachkaufmarketing : Kundenzufriedenheit und Kundenbindung auf Konsumgütermärkten
Jeschke, Kurt - 1995
Persistent link: https://www.econbiz.de/10000508442
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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Humanoid service robots : customer expectations and customer responses
Merkle, Moritz - 2021
Persistent link: https://www.econbiz.de/10012518172
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Humanoid Service Robots : Customer Expectations and Customer Responses
Merkle, Moritz - 2021 - 1st ed. 2021.
1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The...
Persistent link: https://www.econbiz.de/10012585307
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Wirkungsmechanismen des Kundenverhaltens auf die Kundenzufriedenheit : eine dyadische Untersuchung der Mitarbeiter-Kunden-Interaktion
Ouadoudi, Youssef el - 2013
Persistent link: https://www.econbiz.de/10010204367