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Service value revisited: Speci...
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Bibliometrics
Beziehungsmarketing
17
Relationship marketing
16
Customer satisfaction
11
Dienstleistung
11
Service quality
11
Dienstleistungsqualität
10
Kundenzufriedenheit
9
Marketing
8
Consumer behaviour
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Customer service
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Dienstleistungsmarketing
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Konsumentenverhalten
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Kundenservice
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Emotion
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Services marketing
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Measurement
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Messung
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Services
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USA
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United States
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Bibliometrie
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Customer services
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Employee emotional competence
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Product testing
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Theorie
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Arbeitsverhalten
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Branding
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Cognitive appraisal theory
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Competence
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Competitive advantage
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Customer loyalty
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Customer value
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Deutschland
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Education
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Emotionally charged service encounters
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Employee technical competence
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Gremler, Dwayne D.
2
Cepeda Carrión, Gabriel
1
Donthu, Naveen
1
Henseler, Jörg
1
Hogreve, Jens
1
Kumar, Satish
1
Pattnaik, Debidutta
1
Ringle, Christian M.
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Roldán, José Luis
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Journal of business research : JBR
1
Journal of service research
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Journal of service research : JSR
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ECONIS (ZBW)
3
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Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
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2
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
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3
Prediction-oriented modeling in business research by means of PLS path modeling : introduction to a JBR special section
Cepeda Carrión, Gabriel
;
Henseler, Jörg
;
Ringle, …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4545-4551
Persistent link: https://www.econbiz.de/10011554706
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