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Effects of public sector reforms on the management of cultural organizations in Europe
Lindqvist, Katja - In: International studies of management and organization 42 (2012) 2, pp. 9-28
Persistent link: https://www.econbiz.de/10009572214
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Internal and external influences on the capacity for innovation in local government
Walker, Richard M. - In: Handbook of innovation in public services, (pp. 496-513). 2013
Persistent link: https://www.econbiz.de/10010194782
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Innovation types in public sector organizations: a systematic review of the literature
Buchheim, Laurin; Krieger, Alexander; Arndt, Sarah - In: Management review quarterly 70 (2020) 4, pp. 509-533
Persistent link: https://www.econbiz.de/10012392207
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Building, measuring, and profiting from customer loyalty
Watson, George F., IV.; Beck, Joshua T.; Henderson, Conor M. - In: Journal of the Academy of Marketing Science 43 (2015) 6, pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
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Understanding the effects of the presence of others in the service environment : a literature review
Albrecht, Kathrin - In: Journal of business market management : JBM 9 (2016) 1, pp. 541-563
Sharing the same service environment leads to direct and indirect interactions between customers that can either enhance or damage a customer's service experience. Especially in situations where customers are observing complaint situations of others, negative effects can be transmitted to the...
Persistent link: https://www.econbiz.de/10011525925
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Relationship marketing research (1983-2012) : an academic review and classification
Yadav, Brijesh Kumar; Singh, Abhijeet - In: International journal of electronic customer … 8 (2014) 4, pp. 221-250
Persistent link: https://www.econbiz.de/10011471518
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Reprint of "A renaissance of brand experience: advancing the concept through a multi-perspective analysis"
Andreini, Daniela; Pedeliento, Giuseppe; Zarantonello, Lia - In: Journal of business research : JBR 96 (2019), pp. 355-365
Persistent link: https://www.econbiz.de/10011981073
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Linkages between service quality, customer satisfaction and customer loyalty : a literature review
Arora, Priyanka; Narula, Sarang - In: The IUP journal of marketing management : IJMM 17 (2018) 4, pp. 28-53
Persistent link: https://www.econbiz.de/10011983448
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Customer relationships in arts marketing : a review of key dimensions in delivery by artistic and cultural organizations
Colbert, François; Dantas, Danilo C. - In: International journal of arts management 21 (2019) 2, pp. 4-14
Persistent link: https://www.econbiz.de/10012060733
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Relationships and networks as examined in Industrial Marketing Management
Naudé, Peter; Sutton-Brady, Catherine - In: Industrial marketing management : the international … 79 (2019), pp. 27-35
Persistent link: https://www.econbiz.de/10012064159