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Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh; Groth, Markus; Hu, Xinyu; Wu, Yu - In: Journal of service research 24 (2021) 2, pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
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The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
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Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu; Remisch, David; Dorofeev, Nikita - In: Service business 17 (2023) 1, pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.; Ogbonna, Emmanuel - In: British journal of management : BJM 21 (2010) 2, pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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Service work : critical perspectives
Korczynski, Marek (ed.) - 2009 - 1. publ.
Persistent link: https://www.econbiz.de/10003683006
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The US-European gap in service employment and demand : the research agenda
Salverda, Wiemer; Schettkat, Ronald - In: Services and employment : explaining the US-European gap, (pp. 15-41). 2007
Persistent link: https://www.econbiz.de/10003495369
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Employment differences in distributions : wages, productivity, and demand
Glyn, Andrew; Möller, Joachim; Salverda, Wiemer; … - In: Services and employment : explaining the US-European gap, (pp. 141-175). 2007
Persistent link: https://www.econbiz.de/10003495411
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Service included? : Services and the US-European employment gap
Gregory, Mary; Salverda, Wiemer; Schettkat, Ronald - In: Services and employment : explaining the US-European gap, (pp. 217-229). 2007
Persistent link: https://www.econbiz.de/10003495419
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Job opportunities for whom? : Labour market dynamics and service sector employment growth in Germany and Britain
Fagan, Colette; O'Reilly, Jacqueline; Halpin, Brendan - 2005
Persistent link: https://www.econbiz.de/10003272344
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Services and employment : explaining the US-European gap
Gregory, Mary (ed.); Salverda, Wiemer (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003398375