The authentic service employee : service employees' language use for authentic service experiences
Year of publication: |
March 2017
|
---|---|
Authors: | Kraak, Johannes Marcelus ; Holmqvist, Jonas |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 72.2017, p. 199-209
|
Subject: | British | Customer experience | Language | Pubs | Sabotage | Service employee | Großbritannien | United Kingdom | Sprache | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsberufe | Service workers | Tourismusberufe | Tourism employees |
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