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Servant leadership in hospitality : a meta-analytic review
Gui, Chenglin; Zhang, Pengcheng; Zou, Rong; Ouyang, Xi - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 438-458
Persistent link: https://www.econbiz.de/10012549266
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A meta-analysis of customer uncivil behaviors in hospitality research
Wang, Yu; Wang, Tao; Gui, Chenglin - In: Journal of hospitality marketing & management 31 (2022) 3, pp. 265-289
Persistent link: https://www.econbiz.de/10013177418
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Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei; Zhang, Pengcheng; Gui, Chenglin; Lei, Chao; … - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486