The rapid pace of technological innovation necessitates Information Technology (IT) services firms to continually invest in replenishing the skills of their key asset base, the human capital. We examine whether human capital investments directed towards employee training are effective in...

In this paper we examine the role of skill acquisition in the development of interface loyalty from a human capital perspective. It has long been recognized that humans are able to improve task performance as a result of repeated experience with a particular task, and that this type of learning...