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Antecedents of internet retailing loyalty : differences between heavy versus light shoppers
Chiou, Jyh-shen; Pan, Lee-yun - In: Journal of business and psychology 24 (2009) 3, pp. 327-339
Persistent link: https://www.econbiz.de/10003914383
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You do the service but they take the order
Chiou, Jyh-shen; Wu, Lei-yu; Chou, Szu-yu - In: Journal of business research : JBR 65 (2012) 7, pp. 883-889
Persistent link: https://www.econbiz.de/10009562263