This research renders analysis of the web sites and service quality that banks in Bosnia and Herzegovina (B-H) deliver through the Internet to the clients and other stakeholders. Objective of study was to examine how a set predetermined dimensions and attributes of Web services quality delivery...

Travel and tourism products and services, such as airline tickets, have largely been handled by travel agencies, who represent the main link in the distribution network. Recent changes brought by E-commerce have brought new business opportunities to the global travel and tourism industry. The...

Purpose – The purpose of the paper is to analyse the luxury market and determine the factors that determine luxury consumption. Luxury consumption has been neglected, and yet many questions arise concerning the underlying dimensions of luxury shopping. Design/methodology/approach – Two...