Turunen, Taija T.; Toivonen, Marja - In: Operations management research : OMR ; advancing … 4 (2011) 1/2, pp. 74-84
This study examines the organization of service business in manufacturing. Earlier literature has emphasized the positive effects of a separate service unit. Our comparative case study indicates that a separate unit as such does not guarantee success in service business. An essential issue is...
