Starr, Martin K. - In: International Journal of Operations & Production Management 23 (2003) 1, pp. 105-124
Can operations management impact significantly the profitability of consumer‐based businesses on the Internet (called B …2C)? During the past two years, Internet retailers have not provided satisfactory financial results. Whereas, leading in …‐tailing (Internet B2C). To do this we singled out a well‐known dot.com retail failure, Webvan. Cost data were studied from startup (1998 …