Purpose – The bursting of the e‐bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. Business managers request detailed and thorough analyses prior to engaging in mobile initiatives. The paper aims to present a method, with which...

Purpose – The purpose of this paper is to investigate the role and impact of business process management (BPM) in successful enterprises system (ES) software package implementation. Design/methodology/approach – A literature review was conducted to understand the critical success factors in...