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The process map as an instrument to standardize processes: design and application at a financial service provider

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Implementing Six Sigma for improving business processes at an automotive bank

Johannsen, Florian; Leist, Susanne; Zellner, Gregor - 2010

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Six sigma as a business process management method in services : analysis of the key application problems

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Metriken zur Bewertung und Verbesserung von Prozessmodellen

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Identifizierung und Gestaltung neuer CRM-Prozesse

Zellner, Gregor - In: HMD : Praxis der Wirtschaftsinformatik 45 (2008) 259, pp. 32-41

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A structured evaluation of business process improvement approaches

Zellner, Gregor - In: Business process management journal 17 (2011) 2, pp. 203-237

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Towards a framework for identifying business process redesign patterns

Zellner, Gregor - In: Business process management journal 19 (2013) 4, pp. 600-623

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Towards a framework for identifying business process redesign patterns

Zellner, Gregor - In: Business Process Management Journal 19 (2013) 4, pp. 600-623

Purpose – Business process redesign (BPR) is still a big issue in improving organizations and a lot of methods and techniques exist to support this undertaking. Referring to this, the purpose of this paper is to derive a framework for identifying patterns in BPR that help in discovering new...

Persistent link: https://www.econbiz.de/10014688889

A Six Sigma approach for integrated solutions

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Success factors in process performance management

Blasini, Josef; Leist, Susanne - In: Business process management journal 19 (2013) 3, pp. 477-495

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