Narrow search
Showing 1 - 3 of 3
Cover Image
A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 10 (2011) 3, pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
Cover Image
A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 9 (2011) 4, pp. 389-410
Persistent link: https://www.econbiz.de/10009306312
Cover Image
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 31 (2011) 3/4, pp. 613-628
Persistent link: https://www.econbiz.de/10008937413