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Job quality in call centers in Germany
Weinkopf, Claudia - In: International labour review 148 (2009) 4, pp. 395-411
Persistent link: https://www.econbiz.de/10003949350
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Löhne im Kundenservice unter Druck: Beschäftigte in Call Centern
Weinkopf, Claudia - In: Arbeiten für wenig Geld : Niedriglohnbeschäftigung in …, (pp. 106-141). 2007
Persistent link: https://www.econbiz.de/10003576169
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German call centres between service orientation an efficiency : "the polyphony of telephony"
Weinkopf, Claudia - In: Developments in the call centre industry : analysis, …, (pp. 58-74). 2006
Persistent link: https://www.econbiz.de/10003393916
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Pay and working conditions in finance and utility call centres in Denmark and Germany
Sørensen, Ole Henning; Weinkopf, Claudia - In: European journal of industrial relations 15 (2009) 4, pp. 395-416
Persistent link: https://www.econbiz.de/10003916043
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Zwischen Kosteneffizienz und Servicequalität : Personalmanagement in Call-Centern und im Handel
Bittner, Susanne; Schietinger, Marc; Weinkopf, Claudia - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001693768