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Real-time delay estimation based on delay history
Ibrahim, Rouba; Whitt, Ward - In: Manufacturing & service operations management : M & SOM 11 (2009) 3, pp. 397-415
Persistent link: https://www.econbiz.de/10003882854
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Responding to unexpected overloads in large-scale service systems
Perry, Ohad; Whitt, Ward - In: Management science : journal of the Institute for … 55 (2009) 8, pp. 1353-1367
Persistent link: https://www.econbiz.de/10003885438
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Service interruptions in large-scale service systems
Pang, Guodong; Whitt, Ward - In: Management science : journal of the Institute for … 55 (2009) 9, pp. 1499-1512
Persistent link: https://www.econbiz.de/10003894206
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Are call center and hospital arrivals well modeled by nonhomogeneous poisson processes?
Kim, Song-hee; Whitt, Ward - In: Manufacturing & service operations management : M & SOM 16 (2014) 3, pp. 464-480
Persistent link: https://www.econbiz.de/10010402111
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Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba; Whitt, Ward - In: Production and operations management : an international … 20 (2011) 5, pp. 654-667
Persistent link: https://www.econbiz.de/10009315480