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Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep; Ata, Barış; Emadi, Seyed Morteza; Su, … - In: Management science : journal of the Institute for … 59 (2013) 12, pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
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Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.; Emadi, Seyed Morteza; Deshpande, Vinayak - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
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Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan; Emadi, Seyed Morteza; Deshpande, … - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
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Can customer arrival rates be modelled by sine waves?
Chen, Ningyuan; Gürlek, Ragıp; Lee, Donald K. K.; … - In: Service science 16 (2024) 2, pp. 70-84
Persistent link: https://www.econbiz.de/10014564195