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Optimal hiring and retention policies for heterogeneous workers who learn
Arlotto, Alessandro; Chick, Stephen E.; Gans, Noah - In: Management science : journal of the Institute for … 60 (2014) 1, pp. 110-129
Persistent link: https://www.econbiz.de/10010345163
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Call-routing schemes for call-center outsourcing
Gans, Noah; Zhou, Yong-Pin - In: Manufacturing & service operations management : M & SOM 9 (2007) 1, pp. 33-50
Persistent link: https://www.econbiz.de/10003438317
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.; Gans, Noah; Mandelbaum, Avishai; … - In: Journal of the American Statistical Association : JASA 100 (2005) 469, pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
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Call-routing schemes for call-center outsourcing
Gans, Noah (contributor); Zhou, Yong-Pin (contributor) - 2005
Persistent link: https://www.econbiz.de/10003364421
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522