Narrow search
Showing 1 - 2 of 2
Cover Image
The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W. - In: Journal of service management 25 (2014) 3, pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
Cover Image
What's wrong with IVR system service? : a spatial theorisation of customer confusion and frustration
Ellway, Benjamin P. W. - In: Journal of service theory and practice : JSTP 26 (2016) 4, pp. 386-405
Persistent link: https://www.econbiz.de/10011588791