//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Callcenter"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Das Wechselverhalten von Konsu...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Callcenter
Partial least squares
21
Partielle kleinste Quadrate
18
Beziehungsmarketing
14
Relationship marketing
14
Structural equation model
14
Strukturgleichungsmodell
14
Kleinste-Quadrate-Methode
12
Least squares method
12
Consumer behaviour
9
Konsumentenverhalten
9
Estimation theory
8
Schätztheorie
8
Brand management
7
Deutschland
7
Markenführung
7
Germany
6
Customer satisfaction
5
Kundenwert
5
PLS
5
Scientific method
5
Structural equation modeling
5
Theorie
5
Theory
5
Wissenschaftliche Methode
5
Composite model
4
Controlling
4
Customer value
4
Innovation
4
Kundenzufriedenheit
4
Lieferantenmanagement
4
Marketing
4
Monte Carlo simulation
4
Monte-Carlo-Simulation
4
Supplier relationship management
4
Trust
4
Balanced Scorecard
3
Brand
3
Call centre
3
Confidence
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Henseler, Jörg
3
Bloemer, Johanna M.
2
Dun, Zanna van
2
Aa, Zanna van der
1
Bloemer, Josée
1
Published in...
All
The service industries journal
2
Service business
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
2
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
3
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->