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Callcenter
New Zealand
14
Customer satisfaction
11
Dienstleistungsqualität
11
Service quality
11
Kundenzufriedenheit
9
Job satisfaction
8
Neuseeland
7
Burnout
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Stress
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Arbeitszufriedenheit
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Beziehungsmarketing
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Consumer behaviour
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Russland
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Arbeitskräfte
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Employees
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Privatkundengeschäft
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Workforce
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Bank employees
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Bankberufe
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Bankgeschäft
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Banking
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Banking services
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Brand extension
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Brand management
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Call centre
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Commitment
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Customer service
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Customer services quality
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Decision under uncertainty
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Dienstleistungsmanagement
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Entscheidung unter Unsicherheit
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Ashill, Nicholas J.
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Rod, Michel
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Carruthers, Janet
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Thirkell, Peter
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Managing service quality : MSQ ; an international journal
1
The journal of services marketing
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ECONIS (ZBW)
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
2
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
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