Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Callcenter"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Connecting the dots of custome...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Callcenter
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
21
Relationship marketing
20
Brand management
13
Markenführung
13
Brand image
12
Markenimage
12
KMU
10
Malaysia
10
SME
10
Customer satisfaction
9
Kundenzufriedenheit
8
Brand
6
Manufacturing industries
6
Markenartikel
6
Wissensmanagement
6
Confidence
5
Dienstleistungsqualität
5
Firm performance
5
Industrie
5
Innovation
5
Knowledge management
5
Pakistan
5
Quality management
5
Service quality
5
Unternehmenserfolg
5
Vertrauen
5
Higher education institution
4
New product development
4
Produktentwicklung
4
Qualitätsmanagement
4
Social Web
4
Social web
4
Brand loyalty
3
Call centre
3
Hedonic motivation
3
Hochschule
3
Innovation management
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
4
Author
All
Abdullateef, Aliyu Olayemi
4
Mokhtar, Sany Sanuri Mohd
3
Bin Yusoff, Rushami Zien
1
Olanrewaju Kareem
1
Salniza Md. Salleh
1
Yusoff, Rushami Zien
1
Published in...
All
International journal of electronic customer relationship management : IJECRM
2
International journal of services technology and management : IJSTM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
3
OLC EcoSci
1
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
2
Does CRM technology implementations mitigate employee intention to quit in call centres
Olanrewaju Kareem
;
Abdullateef, Aliyu Olayemi
;
Mokhtar, …
- In:
International journal of services technology and …
26
(
2020
)
5
,
pp. 423-439
Persistent link: https://www.econbiz.de/10012503712
Saved in:
3
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10009783138
Saved in:
4
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
