Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Year of publication: |
2013
|
---|---|
Authors: | Abdullateef, Aliyu Olayemi ; Mokhtar, Sany Sanuri Mohd ; Bin Yusoff, Rushami Zien |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 7.2013, 1, p. 68-86
|
Subject: | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management | Callcenter | Call centre | Malaysia |
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